Brand Name: Chandler (AI Property Manager)
Purpose: 24/7 tenant support, maintenance coordination, rent reminders, and property operations updates.
Message Frequency: Varies based on tenant activity (transactional/support-based).
Messaging Numbers: +1 (855) 912-9998
Our opt-in process is 100% tenant-initiated. We do not send any messages to a tenant until they have texted our number first.
Explicit consent for ongoing, recurring service messages is captured via a keyword YES confirmation, as detailed in the flow below.
Another form of explicit consent is when a user texts the word "Chandler" to +1 (855) 912-9998. This specific consent allows Chandler to reach out regarding property updates, maintenance alerts, and rent reminders via text.
Tenants can opt out of all future SMS communications from Chandler at any time by replying with the keyword STOP.
STOP: Unsubscribes the user immediately. Reply: "You have been unsubscribed from Chandler messages. You will not receive any further messages. Reply START to re-subscribe or HELP for assistance. Msg&Data rates may apply."
HELP Reply: "Chandler: For support, please email our team at support@trychandler.com. Reply STOP to unsubscribe or START to subscribe. Msg&Data rates may apply."
| Step | Sender | Message content/action | Compliance analysis |
|---|---|---|---|
| 0: Initiation (Keyword) | Tenant | User texts the word "Chandler" to +1 (855) 912-9998 | By texting the keyword "Chandler" to the designated number, the user provides explicit consent to receive property updates, maintenance alerts, and rent reminders. This keyword-based opt-in grants Chandler permission to initiate recurring service messages without requiring additional YES confirmation. |
| 1: Initiation (Implied Consent) | Tenant | Hello, my washing machine has flashing lights, what do they mean? | The user initiated the contact, providing implied consent for a conversation related only to this specific support issue. |
| 2: Service (Ongoing Transaction) | Chandler | Hi, I'm Chandler, your 24/7 AI property manager. I can help with that. The red light by the padlock typically means the door is locked. Please try checking if the door is fully closed and let me know if that works. | The service is responding directly to the user's request, staying within the scope of the implied consent. |
| 3: Service (Ongoing Transaction) | Tenant | Yes, that fixed it! Thanks. | The initial support request is resolved and the transactional conversation is complete. |
| 4: The Opt-In Offer (Explicit Ask) | Chandler | You're welcome! I'm glad I could help. Separately, I can also send you important property updates, maintenance alerts, and rent reminders via text. Do you agree to receive these recurring messages from Chandler? Reply YES to agree. Approx. 2-5 msgs/month. Msg&Data rates may apply. Reply STOP to cancel, HELP for help. T&Cs/Privacy: https://www.trychandler.com/consent | This is the critical opt-in request, which includes: Clear Separation: The term "Separately" creates a distinct pivot from the prior support conversation. Explicit Offer: The message content is clearly defined ("property updates," etc.). Unambiguous Action: A specific keyword ("YES") is required for a clear call-to-action. Full Disclosures: The offer contains all required compliance elements: Brand Name (Chandler), Message Frequency, "Msg&Data rates" disclosure, STOP/HELP keywords, and a direct link to the Terms & Privacy policy. |
| 5: Confirmation (Explicit Consent Granted) | Tenant | YES | The user's "YES" response is an unambiguous, documented agreement to the exact terms presented in the offer (Step 4). |
| 6: The Confirmation Message (Durable Proof) | Chandler | Great, thanks! You are now subscribed to property updates from Chandler. Approx. 2-5 msgs/month. Msg&Data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance. | This confirmation message serves as the durable proof of consent. It is sent immediately after opt-in and must reiterate the key terms (Brand, Frequency, Msg Rates, STOP/HELP) to finalize the compliant opt-in record. |
